We receive hundreds of orders daily and strive to ensure each one is thoroughly verified, checked for quality, and dispatched as quickly as possible. In most cases, orders are shipped within 10 days. However, shipping times may vary due to our internationally-based warehouses.

We provide updates on your order status via email, including when it has been shipped, so you'll know exactly when it's on the way. If you would like to receive an immediate update, just email us at info@fyts.store

You can request a refund by emailing us, and we will respond within business hours. Please ensure you follow our return and refund policy, which requires refund requests to be made within 14 days of receiving your order.

Due to the high demand for our products, your order may be slightly delayed. We hope for your understanding. If this period has passed and you still have not received anything, please send an email to info@novessamilano.com. We will investigate to understand what happened to your package.

Feel free to contact us anytime by filling out the form below or emailing us, and we will respond to your inquiry as quickly as possible.